Privacy policy

Your privacy is not something we take lightly. Every time you visit our website or place an order, you are trusting us with your personal information — and we take that seriously. This policy explains exactly what we collect, how we use it, and how we protect it. No fine print. No hidden practices. Just complete transparency.

By using our website, you agree to the practices described below.

What We Collect

When you shop with Rosara or browse our website, we may collect the following:

Personal Information: Your name, email address, phone number, and billing and shipping address. This is the information you provide directly when placing an order or creating an account with us.

Payment Information: All payment details are handled securely by certified third-party payment processors. Rosara never sees, accesses, or stores your full card number or CVV at any point. Your financial information stays exactly where it belongs — with you.

Automatically Collected Information: IP address, browser type, device information, pages viewed, time spent on our website, and data gathered through cookies and tracking technologies. This helps us understand how our site is used and improve your experience every time you visit.

How We Use Your Information

We use your data to run our business properly and give you the best shopping experience possible:

  • Processing, fulfilling, and shipping your orders
  • Sending order confirmations, shipping updates, and delivery notifications
  • Responding to your customer service questions and support requests
  • Improving our website, products, and overall shopping experience
  • Detecting and preventing fraudulent transactions
  • Sending promotional emails and offers — only where you have given your consent
  • Complying with applicable legal obligations

Rosara does not sell, rent, or trade your personal information to anyone — ever. That is a promise we do not take lightly.

Sharing Your Information

We only share your information with trusted third-party service providers where it is strictly necessary to operate our business. This includes payment processors, shipping carriers, website hosting providers, and email communication platforms. Every partner we work with is permitted to use your data solely to perform services on our behalf — nothing more.

We may also disclose your information to legal or regulatory authorities where required by applicable law.

Cookies & Tracking Technologies

We use cookies and similar tracking tools to improve our website and your browsing experience:

  • Essential cookies keep our website functioning correctly and cannot be disabled
  • Analytics cookies help us understand how visitors navigate and use our site so we can make it better
  • Marketing cookies allow us to show you relevant content and promotions — only where you have given your consent

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect how some features of our site function.

Data Security

We take the security of your personal information seriously. All transactions on Rosara are processed through SSL-encrypted, PCI-DSS-compliant payment gateways. We implement industry-standard security measures to protect your data against unauthorised access, loss, or misuse. That said, no method of online transmission is completely immune — but we will always do everything in our power to protect what you share with us.

Data Retention

We hold your personal information only for as long as it is needed:

  • Order and transaction records are retained for up to 7 years to meet legal and tax obligations
  • Customer account data is kept until you request deletion
  • Marketing preferences are held until you unsubscribe or withdraw consent

Your Privacy Rights

You are in control of your personal data. At any time, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or incomplete data
  • Request the deletion of your personal data where applicable
  • Opt out of marketing communications at any time by clicking unsubscribe in any email or contacting us directly
  • Object to the processing of your data for marketing purposes

To exercise any of these rights, simply reach out to us at info@rosara.shop and we will get back to you within 30 days.

Third-Party Links

Our website may contain links to external websites. Rosara is not responsible for the privacy practices or content of those sites. We always recommend reviewing the privacy policy of any third-party website you visit independently.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We recommend checking back occasionally to stay informed — your continued use of our website following any update constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, our team is ready to help.

Email: info@rosara.shop
Phone: +1 801-515-7015
Address: 575 E University Pkwy E76, Orem, UT 84097, USA
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (MST)